Privacy Policy

Last updated: June 2026

This Privacy Policy describes how GreenShine Industrial collects, uses, discloses, and protects personal information when you visit or use our online store, contact us, submit an inquiry, request product information, place an order, or otherwise communicate with us.

GreenShine Industrial is the store and brand name used for this online store.

The legal operator of this store is:

GreenShine Global Industrial Technology Limited

Chinese legal name:
綠耀環球實業科技有限公司

Business address:
RM03, 24/F, HO KING COMM CTR,
2-16 FAYUEN ST, MONG KOK
HONG KONG

In this Privacy Policy, “GreenShine”, “GreenShine Industrial”, “we”, “us”, and “our” refer to GreenShine Global Industrial Technology Limited operating this store.

1. Information We Collect

We may collect personal information when you visit our store, contact us, submit an inquiry, request support, place an order, reserve a product, or communicate with us.

The information we may collect includes:

• Name

• Company name

• Email address

• Phone number or WhatsApp number

• Billing address

• Shipping address

• Country or region

• Order details

• Product model, quantity, configuration, and delivery requirements

• Inquiry message and communication history

• Payment confirmation information where applicable

• Technical information such as IP address, device type, browser type, page URL, referral source, cookie preferences, and usage data

We do not intentionally collect sensitive personal information unless it is necessary for order handling, compliance, customs, shipping, dispute resolution, or legal requirements.

1. How We Use Personal Information

We use personal information for the following purposes:

• To respond to product inquiries

• To review model selection, delivery country, quantity, configuration, and order requirements

• To prepare quotations, invoices, order reviews, and related documents

• To process reservations, purchases, payments, refunds, and order communications

• To arrange shipping, logistics, delivery coordination, customs-related documentation, and after-sales support

• To provide warranty, technical support, spare parts support, and service follow-up

• To communicate with customers, dealers, partners, and service contacts

• To prevent fraud, spam, abuse, unauthorized transactions, and security risks

• To maintain records for business, tax, compliance, accounting, and legal purposes

• To improve our store, product information, customer service, and order handling process

• To comply with applicable laws, regulations, platform requirements, payment requirements, and lawful requests

1. Shopify Store Platform

Our online store is hosted on Shopify. Shopify provides the e-commerce platform that allows us to display products, receive inquiries, manage carts, process orders, and operate the store.

When you use our store, Shopify may process personal information as part of store operation, checkout, security, hosting, analytics, fraud prevention, and payment-related services.

Shopify’s own privacy practices may apply to information processed through Shopify systems.

1. Payments and Order Processing

Depending on the payment method available at the time of purchase or reservation, payment-related information may be processed by payment service providers, banks, Shopify, or other payment partners.

We do not directly store full payment card numbers on our own systems.

For bank transfer, invoice, manual payment, order review, or other non-card payment arrangements, we may collect and retain information necessary to confirm payment status, order details, customer identity, invoice records, and shipping arrangements.

1. Shipping, Logistics, and Customs

To arrange delivery, freight, customs documentation, spare parts support, or after-sales service, we may share necessary order and contact information with logistics providers, freight forwarders, customs brokers, warehouses, service partners, or related business partners.

This information may include name, company name, phone number, email address, shipping address, order details, product model, quantity, package information, and delivery requirements.

1. Customer Service and Communications

When you contact us by email, contact form, WhatsApp, phone, platform message, or other communication channel, we may collect and retain your contact details, inquiry content, message history, product requirements, delivery country, and support records.

We use this information to respond to your request, provide product guidance, confirm order details, handle service issues, and maintain business records.

1. Cookies and Similar Technologies

Our store may use cookies, browser storage, pixels, tags, and similar technologies for essential store operation, cart functions, checkout, security, fraud prevention, user preferences, analytics, and measurement.

Some cookies are necessary for the store to function properly. Optional analytics or advertising technologies, where used, may depend on your consent choices and applicable law.

You can manage cookies through your browser settings. Blocking certain cookies may affect store functions, cart operation, checkout, or inquiry handling.

1. Analytics and Advertising

We may use analytics, advertising, or measurement tools to understand store performance, improve product pages, measure marketing effectiveness, and reach relevant business customers.

Where required by law, optional analytics or advertising cookies, pixels, or similar technologies will be used only according to your consent choices.

If advertising or merchant platforms are used, such as search, shopping, or product listing platforms, limited store, product, device, or interaction data may be processed by those platforms according to their own policies and applicable law.

1. Legal Bases for Processing

Where applicable data protection laws require a legal basis, we process personal information based on one or more of the following:

• Performance of a contract or steps before entering into a contract

• Our legitimate interests in operating the store, responding to inquiries, preventing fraud, improving services, and conducting business

• Compliance with legal, tax, accounting, customs, and regulatory obligations

• Consent, where consent is required for specific processing such as certain optional cookies, analytics, or marketing activities

1. How We Share Personal Information

We may share personal information with:

• Shopify and store technology providers

• Payment processors, banks, and financial service providers

• Shipping companies, freight forwarders, warehouses, and customs-related service providers

• Email, communication, hosting, security, analytics, and business software providers

• Professional advisers, accountants, auditors, insurers, legal advisers, or compliance service providers

• Business partners or service partners where necessary to handle product inquiries, order review, delivery, warranty, technical support, or after-sales service

• Government authorities, regulators, courts, law enforcement, or other parties when required by law or necessary to protect our rights

We do not sell personal information for money.

1. International Transfers

Because we operate internationally and serve customers in different countries, personal information may be processed or transferred outside your country or region, including Hong Kong, mainland China, the European Economic Area, the United Kingdom, the United States, or other locations where our service providers, logistics partners, business systems, or technology providers operate.

Where required, we use appropriate safeguards for international transfers according to applicable law and the nature of the processing.

1. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods may depend on:

• Inquiry and customer service requirements

• Order processing and delivery needs

• Warranty and after-sales support

• Accounting, tax, customs, and legal recordkeeping requirements

• Fraud prevention, dispute resolution, and security needs

• Business continuity and operational records

When information is no longer needed, we may delete, anonymize, or securely retain it according to applicable legal and operational requirements.

1. Your Rights and Choices

Depending on your country or region, you may have rights regarding your personal information, including the right to:

• Request access to your personal information

• Request correction of inaccurate information

• Request deletion of personal information

• Request restriction of processing

• Object to certain processing

• Withdraw consent where processing is based on consent

• Request a copy of certain personal information

• Lodge a complaint with a data protection authority where applicable

To make a privacy-related request, contact us using the contact details below.

We may need to verify your identity before processing your request. Some requests may be limited by legal, tax, accounting, customs, fraud prevention, contractual, or operational requirements.

1. Marketing Communications

If you subscribe to updates, request product information, or communicate with us about products or services, we may send relevant business communications.

You may opt out of marketing communications where required or available. Transactional, order-related, service, warranty, legal, or security communications may still be sent when necessary.

1. Security

We use reasonable technical and organizational measures to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, communication system, payment system, or internet transmission is completely secure. You should use caution when sending sensitive information online.

1. Children’s Privacy

Our store is intended for business customers, professional buyers, dealers, contractors, landowners, and equipment-related users. It is not directed to children.

We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us so we can review and take appropriate action.

1. Third-Party Links

Our store may contain links to third-party websites, platforms, payment providers, logistics services, social media pages, or other external services.

We are not responsible for the privacy practices, content, or security of third-party websites or services. You should review their privacy policies before providing personal information.

1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our store, business operations, service providers, legal requirements, or data handling practices.

The updated version will be posted on this page with a revised “Last updated” date.

1. Contact

For privacy questions, requests, or concerns, please contact:

GreenShine Industrial
Operated by GreenShine Global Industrial Technology Limited

Chinese legal name:
綠耀環球實業科技有限公司

Business address:
RM03, 24/F, HO KING COMM CTR,
2-16 FAYUEN ST, MONG KOK
HONG KONG

General contact:
contact@greenshineworld.com

Customer service:
service@greenshineworld.com

Partner inquiries:
partner@greenshineworld.com

Contact page:
https://shop.greenshineworld.com/pages/contact