Refund and Return Policy

This Refund and Return Policy applies to purchases made through the GreenShine Industrial online store.

GreenShine Industrial is operated by GreenShine Global Industrial Technology Limited.

Chinese legal name:
綠耀環球實業科技有限公司

Business address:
RM03, 24/F, HO KING COMM CTR,
2-16 FAYUEN ST, MONG KOK
HONG KONG

GreenShine sells high-value remote-controlled tracked machinery, tracked mowers, tracked flail mowers, spare parts, accessories, and related products.

Because machinery products may involve production, configuration, order review, freight preparation, export documentation, customs clearance, DDP or included delivery arrangements, and long-distance transport, all return requests must be reviewed and approved in writing by GreenShine before any product is returned.

Please do not send any product back before receiving written return approval and return instructions from GreenShine.

1. Return window

For eligible consumer purchases, you may request a return within 14 days after receiving the product.

To start a return, you must contact GreenShine in writing at service@greenshineworld.com within the return window. Please include your order number, product model, delivery country, reason for return, and clear photos or videos showing the product condition, packaging condition, accessories, controller, documents, and any visible issue.

Returns sent back without prior written approval from GreenShine will not be accepted.

2. Eligible return conditions for non-defective products

To be eligible for a non-defective return, the machine must be:

- unused;
- uninstalled;
- undamaged;
- clean and free from fuel, oil, mud, grass, chemicals, or other contamination;
- complete with all included accessories, documents, keys, chargers, controllers, tools, and packaging materials;
- returned in its original packaging or other protective packaging approved by GreenShine in writing;
- suitable for inspection, safe handling, and resale after return.

If the machine has been used, installed, operated, damaged, contaminated, modified, partially disassembled, returned with missing parts, returned without adequate packaging, or handled beyond what is necessary for normal inspection, GreenShine may reject the return or deduct the loss in value and related costs to the extent permitted by applicable law.

3. Return shipping and customer costs

For non-defective returns, the customer is responsible for all return freight and related costs, including but not limited to:

- heavy machinery return freight;
- export and import clearance costs;
- duties, taxes, VAT, GST, customs charges, brokerage fees, and customs-related costs;
- warehousing, storage, and local handling costs;
- inspection, cleaning, repacking, and rehandling costs;
- missing parts, damaged parts, contamination, improper packaging, and transit damage caused by return shipping;
- payment processing fees, refund fees, bank fees, currency conversion losses, and exchange-rate losses;
- any loss in value caused by use, installation, damage, contamination, missing parts, improper packaging, or handling beyond normal inspection.

GreenShine does not provide free return shipping for non-defective machinery returns.

The customer must not ship the machine back until GreenShine has confirmed the return address, packaging requirements, freight method, and return instructions in writing.

4. Restocking and handling fee

For approved non-defective machinery returns, GreenShine may apply a restocking and handling fee of up to 35% of the product price, to the extent permitted by applicable law.

This fee is intended to cover or offset costs and losses related to heavy machinery handling, payment processing, refund processing, bank charges, currency conversion losses, inspection, cleaning, repacking, warehousing, administration, and reduced resale value.

This fee does not include return freight, customs-related charges, duties, taxes, brokerage fees, storage fees, repair costs, missing parts, damage, contamination, or additional loss in value, which may be deducted separately where permitted by applicable law.

5. Defective, damaged, or incorrect products

If the product is defective, damaged in transport, or incorrect, please contact GreenShine at service@greenshineworld.com within 48 hours after delivery whenever possible.

Please provide:

- order number;
- delivery photos;
- packaging photos;
- machine photos;
- videos showing the issue;
- serial number or product identification information if available;
- a clear description of the problem.

After review, GreenShine may provide one or more of the following solutions, depending on the confirmed issue and applicable law:

- troubleshooting support;
- replacement parts;
- repair guidance;
- partial refund;
- approved return;
- another reasonable remedy agreed in writing.

Do not return the product before GreenShine confirms the return process in writing.

6. No standard product exchanges

GreenShine does not offer standard product exchanges for machinery orders.

Confirmed defects, incorrect products, or transport-damage cases may be handled through troubleshooting support, replacement parts, repair guidance, partial refund, approved return, or another reasonable solution at GreenShine’s discretion and as required by applicable law.

7. Custom, configured, made-to-order, and special orders

Some machinery orders may be produced, configured, reserved, packed, or prepared specifically for the customer’s order.

Custom, configured, made-to-order, special-order, order-reviewed, dealer, B2B, professional, municipal, farm, contractor, or commercial machinery orders may not be eligible for cancellation, exchange, or non-defective return once production, configuration, procurement, packing, export preparation, freight booking, shipment preparation, or DDP delivery arrangement has started, unless otherwise required by applicable law.

This may include, but is not limited to:

- special configurations;
- region-specific preparation;
- customized accessories;
- customer-requested specifications;
- special freight arrangements;
- machines prepared under confirmed B2B, dealer, professional, municipal, farm, contractor, or commercial order terms.

8. B2B, dealer, contractor, municipal, farm, and professional purchases

For B2B, dealer, reseller, contractor, municipal, farm, landscaping, facility-management, or other professional purchases, consumer withdrawal rights may not apply.

Such orders are handled according to the confirmed order terms, invoice, proforma invoice, order review, written quotation, payment terms, and applicable commercial agreement.

9. Refund processing

Approved refunds are processed only after GreenShine receives and inspects the returned product, or after GreenShine confirms another written resolution.

Refunds will be issued to the original payment method where possible.

For eligible consumer withdrawals, GreenShine will process the refund in accordance with applicable law. GreenShine may withhold reimbursement until the returned product has been received or until the customer provides evidence that the product has been shipped back, where permitted by applicable law.

Depending on the case, GreenShine may deduct permitted costs, including return freight, customs-related charges, duties, taxes, brokerage fees, payment processing fees, refund fees, bank fees, currency conversion losses, exchange-rate losses, inspection costs, cleaning costs, repacking costs, storage costs, repair costs, missing parts, damage, contamination, and loss in value caused by handling beyond normal inspection.

Original outbound freight, DDP service costs, included delivery costs, customs-related costs, payment fees, bank fees, currency conversion losses, export preparation costs, and shipment preparation costs may be non-refundable for B2B, special-order, configured, made-to-order, order-reviewed, or professional purchases, except where otherwise required by applicable law.

10. Refused delivery, failed delivery, or customer delay

If a customer refuses delivery, fails to provide required delivery information, fails to cooperate with customs or delivery arrangements, fails to receive the shipment, or causes failed delivery after shipment has been arranged, GreenShine may deduct return freight, storage fees, customs-related fees, carrier charges, handling costs, bank fees, currency conversion losses, and other direct costs from any refund, to the extent permitted by applicable law.

11. Chargebacks and payment disputes

If a customer opens a chargeback, payment dispute, or bank claim without first contacting GreenShine and cooperating with the return or service process, GreenShine reserves the right to provide order records, delivery records, communication records, product photos, product videos, inspection evidence, freight records, customs records, and policy records to the payment provider, bank, or relevant dispute-handling party.

12. How to contact us

To request a return or report a product issue, contact:

GreenShine Industrial
Operated by GreenShine Global Industrial Technology Limited

Chinese legal name:
綠耀環球實業科技有限公司

Business address:
RM03, 24/F, HO KING COMM CTR,
2-16 FAYUEN ST, MONG KOK
HONG KONG

Customer service:
service@greenshineworld.com

General contact:
contact@greenshineworld.com

Partner inquiries:
partner@greenshineworld.com

Contact page:
https://shop.greenshineworld.com/pages/contact

Please do not send any product back before receiving written return approval and instructions from GreenShine.

Last updated: June 2026